Returns & Refunds

Made Just for You. Handcrafted with Care.

At Eco Decor, every personalized ornament is lovingly handcrafted in our family workshop in Finland. We want you to be happy with your purchase and are always here to help if something isn't right.

1. Personalized Products & Returns

Because our personalized ornaments are made specifically for each customer, we do not accept returns or exchanges for change of mind on correctly made personalized products, except where required by applicable law.

This includes ornaments customized with names, pet silhouettes, photographs, memorial messages or other personal details.

Please review your personalization details carefully before placing your order.

2. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@ecogiftit.com.

If production has not yet started, we will do our best to accommodate your request.

Once production has started, we generally cannot accept voluntary cancellations of personalized orders.

This does not affect your cancellation or refund rights under applicable law, including rights related to shipping delays.

3. Damaged, Defective or Incorrect Items

Every ornament is carefully inspected before shipping.

If your order arrives damaged, defective, incorrectly personalized due to our error, or different from what you ordered, please contact us.

Include your order number, a description of the issue and photographs if available.

We recommend contacting us within 14 days of delivery so we can resolve the issue quickly. This is a recommended reporting period, not a deadline that limits your statutory rights.

We will review the issue and arrange an appropriate replacement or refund in accordance with applicable law.

If a return is necessary because of our error or a defective product, we will cover the required return shipping costs.

4. Shipping Delays & Lost Orders

Our ornaments are handcrafted in Finland and may be transported internationally to the United States, including through consolidated shipments.

Customs processing or transportation disruptions may occasionally cause delays.

If we cannot ship your order within the promised timeframe, we will provide the cancellation and refund options required under applicable U.S. consumer protection law.

If your order appears to be lost in transit, please contact us. We will investigate the shipment and arrange an appropriate resolution.

5. Refund Processing

Approved refunds will generally be issued to your original payment method.

We aim to initiate voluntary refunds within 5 business days after approval. Refunds required by law will be processed within the applicable statutory timeframe, even if sooner.

Your bank or payment provider may need additional time to make the funds available.

We do not charge restocking fees for approved returns or refunds.